Pre booked a Kia Sportage Automatic 4x4. Arrived in Krakow Poland and went to pick up the car. We have a New Hyundai Tuscan 4x4 for you because the car you booked is not available. There were 6 New Kia Sportage cars sitting in the car park. Asked why we couldn’t have what we booked and the answer.... wait for it..... they are new and we are not ready to rent them out. The hand over agent appear a little bit shifty when we viewed the car and when he went into the office to get paperwork I decided to video the car on my phone. This was recommended by a friend and all will be apparent in a moment. We returned the car 4 days later 3 hours early. The agent was a different person this time. First thing we got was.... we are not expecting the car at this time - you’ll have to pay a fee for early return. After a firm exchange of words - it was agreed no fee payable. The agent then proceeded to examine the body shell of the car and advised there were chip marks under the front light and I would have to pay equivalent to £1000 and claim it back from the car insurance. I let him fill out all the details on his electronic device and then refused to sign. He got irrational and started making threatening statements so I stated the marks had already been on the car at time of pick up, he argued and said I was telling lies. Once I showed him the video on my phone he turned and walked into his office and slammed the door. Be careful of this scam - it’s a way they try to get money because they know you are trying to catch a plane and take advantage. They know you have liability insurance and try to pressure you to pay. My nephew lives in Poland and made me aware of this. My advice..... only rent a car from a reputable car company and take their insurance not a third party insurance. Go with someone like Avis, Hertz etc...... definitely not EasyRentCars or as we called them EasyScamCars based on our exprience.