I had a contract with Easy Rent Cars to rent a car from Nov 4, 2019 thru Nov 11, 2019 (pick up and return in Maui, HI OGG). My contract was for $218.23. I paid upfront $136.98. I owed $81.25 in taxes (due at pick up). I was charged instead $95.83. I contacted them on Nov 29, 2019 (when the overcharge amount appeared on my credit card). I have spent numerous hours and at least 20+ calls trying to get them to refund the overcharge of $14.58. I have given them 6 weeks to resolve this matter. They have given me the run around for the last 6 weeks. Emails have gone unanswered. I have spoken with Laura, Ben, and Arthur -- who all promised to escalate the issue. Management has failed to reply. I have not received my overcharge of $14.58 returned to my credit card. Their company works on the whole "bait & switch" scam. They promise you a really low car rental rate, and then charge you a different amount.