ABSOLUTE CROOKS. My wife and I recently had the most horrendous experience on a trip to visit family in Belfast. The hire car booking was made via a 3rd party website at a very competitive rate. On arrival at the airport we were collect by a man in a minibus and driven to a small yard with a lockup a few miles from Belfast International. The man was working alone and it looked like a "one man band". On entering the portacabin he started his sales pitch to sell his insurance cover. When we refused cover he requested a £1200 credit card deposit. After 3 attempts the card card locked us out (strange as we contacted the provider the following day to find the pin was correct and it was infact down to Easyrent. Having no other option we had to pay the very expensive insurance before being allowed to take the car. The car was the worst hire car I have ever seen, every panel was damaged and the sill cover was hanging off. When challenged about the damage the man told us not to worry as it was covered on their insurance. We then set off to find a flat tyre symbol on the dash, I then told the man of this issue however he said it was due to the cold weather and would go out on its own. We set off on our journey which was some 20 miles however the light did not go out. The following morning we went to the garage to find the n/s/r tyre was almost flat. I re-inflated it and set off on my journey only to find the light came back on after about 15 miles. We contacted easyrent who told us to drive it onward to our destination and they would exchange the car the following day. Following the exchange of vehicle everything was fine until our return to their yard to drop the car off. On arrival at their portacabin I was met by an angry group of ladies who appeared to be having the same issue with the credit card machine, the man behind the desk quickly showed me into a waiting room to get me away from the other customers. However once in the waiting room we met with other customers who had all experienced the same issues. To conclude I suggest anybody reading this review pays a little more upfront to deal with a reputable company. These guys are crooks and trading standards should close them down.
4 years ago
easyrentcars.com has a
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