Appalling service. Have ordered several times previously and all has been fine, but the experience on this occasion has been so poor that I will never again buy from LoveRaw. I placed an order on November 22nd — I did not receive the items until December 6th. To add insult to injury, half my order was also missing and the bars had just been thrown into a cardboard box and were not placed inside the packaging shown in the images used to advertise on the website. There is no phone number to speak to anybody to resolve matters, so I messaged their so-called customer support team on the 6th. Somebody replied on the 7th and thanked me for ‘reaching out’ before informing me that they would speak to the team about my missing order but ‘couldn’t tell me when it would be.’ This was supposed to be a Christmas present and I ordered weeks in advance to ensure that it would arrive on time. I responded back to this message on the 7th and expressed my disappointment before attaching an image of what I initially received. Since then I have heard nothing and am now left with half my order missing and no indication of when this might be rectified. My money was taken very quickly, but apparently LoveRaw no longer care about maintaining good relationships with their customers and are happy to leave said customers out of pocket with incomplete orders. My family have bought from LoveRaw for years and we have always loved the products, but the company have clearly scaled up too fast and cannot cope with the volume of sales. Customer service has deteriorated to the level you expect at a major corporation and they are no longer the brand they used to be. Here’s hoping I receive the rest of my order or a partial refund, but I’m not holding my breath. Never again is an understatement.