eber had a billing issue with the Jamaican reseller that happened in 2019. They chose to hold our company, the end user, hostage for 14 days (starting Easter Weekend 2021) until the issue was resolved.
In addition to the INCREDIBLE INCONVENIENCE that it put our customers through, when the billing issue was resolved, an SMS Campaign wishing our customers "Happy Easter" went live TWO WEEKS AFTER EASTER!!!! This makes us look TOTALLY INCOMPETENT in an era (COVID-19) when EVERY CUSTOMER'S SPEND IS CRITICAL!!
I am in the process of looking for another Loyalty Program provider.
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