This company is something else and they have very unfair business practices and I should have checked the reviews before going on this site. I ordered 2 wigs in March 17th 2022, I got the wigs but they were not what I ordered I was looking for lace front wigs but that is not what I got and even if I wanted to keep them the caps were to big (I have a very small head) so I contacted their customer service by Email because I was told the don’t have a contact phone number but they do have one Tel:1-877-777-2420 (8am - 6pm Mon-Fri (CST) United States) in any case I was emailing with Daejonna D to see if I could get a smaller size cap but was told that it comes in one size and has adjustable straps, but that was not the issue the cap itself was to big and even if you adjust the straps the cap would still be too big. I told them that I will be returning wigs and ask for a return label but was told “We do not provide return labels, sorry. Customers pay their own postage on returns”. I ask for the address to return them , they gave me the address and was told that I had 7 days from the delivery date to return them otherwise I would not get a refund, then I was told
* All Returns are subject to restocking fees of 20% of the purchase price.
* ALL returning merchandise must be in its original sellable condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. If you decide not to have your order re-delivered back to you, you will receive a refund.
* I told Daejonna D that I paid to have the item shipped to them so I’m not sure why they were talking about shipping and restocking fees as far as I’m concerned that is a bunch of nonsense and I do not wish to have the item returned to me…This is when she stopped responding to me. STAY AWAY from this company and read the reviews. It will cost you money to buy from them.
2 years ago
Ebonyline has a
1.6
average rating
from
89
reviews
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