I Purchased a frontal piece for my hair in early December, 5 days later it said that the item had shipped. I looked up the tracking # that they sent me and it says the item has never been sent. When I emailed the company they assured me that my item was on its way and I should have had it before Christmas. The item still has not arrived and we are past Christmas now. I wrote them asking for a refund since I never received my item and they are refusing me one saying that the item is still in route and gave me another tracking number that say that the package still has not been sent. This is the worst experience that I have had with buying hair. Stay away from this company and let the BBB know of their sales practices