Wish I had read reviews before ordering. Placed my order on 1/16 and today 1/24 there is still no tracking update. Contacted the company and was initially told that the website will be updated the same day. It never was! Contacted them again and was told it was USPS holding it up. It would take 7-14 days to ship, even though when I placed the order it stated it would ship same day. This is not true as USPS has not even received package. Will never use this site again. Mind you when I placed the order it stated it would ship out the same day. I’ll stick to local beauty supply store or Amazon in the future.