Placed order before 8pm on Friday and paid over £10 for next day delivery on Saurday. When email confirmation came through stated delivery 8 days later (following Saturday!). Had to wait until Monday to check with Customer Services, who just said that in the terms and conditions it states that the order has to go through their security systems before 8pm and not placed on website prior to this time, even though when I placed the order it still stated delivery next day. I was then told I would have to wait until the next Saturday as the order was in the system. Appalling lack of customer service!!