I have spent nearly 2 hours trying to order 2 items. I have been to the checkout TWICE ... had my password rejected...gone to renew password...no email password change (password reset time expired). Rang your helpline (at my cost! !!) to find that they were of little help because all ordering is online only. Given up and Decided to buy items elsewhere! THEN.... only at 3.05pm I get the 1st email reset email;....(sent at 2.33pm)...and the 2nd email (sent at 2.44). Think yourselves lucky that I actually accessed the site AGAIN and placed the order. At nearly 82 I do not need this hassle. Make things 'Falling off a log easy' so that customers do not have such hassle. Frank Daykin