I have found ebuyer good from the point of view that I have been able to find everything that I want on their site, and for reasonable prices. Unfortunately, I had two faulty items recently. Both were part of a new build for my son as a Christmas present. Most of Christmas day was spent trying to get this faulty equipment up and running. Obviously unsuccessfully. Very frustrating all round. One of the faulty items was a motherboard, the other was a graphics card. EBuyer handled the replacement and repair relatively efficiently, BUT STRICTLY by the book, and with no compasion whatsoever. It could have been easier and quicker, but to give them their dues, albeit grudgingly, they made no argument about the faulty items. I was sent a brand new motherboard, no problem. Once we had this back we then found that the graphics card (MSI GTX 960) was also faulty. HOWEVER, due to the graphics card being bought before Christmas, the subsequent delays due to the faulty motherboard and all the faffing about that went with getting that replaced, i was then outside the 28 day replacement clause on the card. This meant that I had to have the gr. card repaired and not replaced. I complained about this as I felt that it should have been replaced. Why should my son have to have a repaired item when it was not my fault that I was over the 28 days? EBUYER customer services were very polite, but totally unmoved and frankly sounded like a broken record. After speaking to a supervisor for about 20 minutes, I eventually got the message that EBUYER are really not that interested in good customer service if you have a problem. Yes they seem to sort it out, but as with many large organisations, couldn't really care less about really looking after the customer. After all, if I never use them again, then what loss is that to them? I spend very small amounts of money with them. Today, the 6th of March, my son finally has his Christmas present in working condition. Thanks EBUYER. You are of some use but I have to say, that I was really disappointed with the way you handled this problem.