Item arrived damaged. Company is more interested in 'process and procedure', than customer care and experience. I was asked to photograph both the item (computer monitor), plus the packaging and email it. They wouldn't send out a replacement until they had received the damaged item, even though they had confirmation from the photos that the item was damaged and unusable on delivery. The only way I could get a replacement was to buy another one and then wait until they refunded the broken one. What a large inconvenience to customers!!! No apology offered until I mentioned that there wasn't an 'apology'. I still have to now wait until a courier is organised to return the item.....what a waste of everyone's time. Poor, poor customer focus.....