I run a computer business and I've been buying from ebuyer since 2004 a couple of years ago they missed out a memory chip and refused to accept it wasn't sent as part of a large order I had to buy a replacement locally it cost me £13 I stoped ordering from them until I'd spent £13,000 with other suppliers. Then I started using them again only if I couldn't find the product elsewhere for the same price. I just bought an acer without an operating system intending to install Windows 7 however, it is only compatible with Windows 8 something not mentioned in the description at the time of ordering. When I tried to return it as it's not suitable for purpose they wanted a 20% restocking fee. So i'll never order from them again and pass this onto trading standards.