I tried to place an order online but when i came to checkout and entered my email to checkout as a guest i was told that i already had an account and please log in, which took me by surprise as i had no memory of any previous order. I tried to reset my password but ebuyer failed to send me the proscribed email in order to do so. I rang the help line, answered a few questions and it transpired that i had placed an order back in 2004, the operator gave me a temporary password that was valid for 40 minutes and i went back online and everything went smoothly and i successfully placed my order. So no complaints about the order process and i obviously went to ebuyer because the price was right.