I was very happy with the speed my request for samples and impressed with the quality of product. The customer service however was lacking, when making enquiries for technical advice regarding fitting and support structures the help was beyond minimal. U tube came to the rescue and we decided to place an order, as I had fallen in love with the quality of the product and the finish and colour was just what I was looking for. The order was placed and paid for and that is when the customer service really hit rock bottom. A vague week long delivery window was issued and I had to repeatedly enquire as to what day the product would be delivered. Finally a day was selected with a 5 hour window so I arranged to be off work and waited and the delivery never arrived. I called to enquire why and waited for a response. The response I got was that the delivery had never been placed on the truck in the morning by the haulage company as there was supposedly no room. To be fair although not a lot of use to me the gentleman in this instance seemed extremely shocked and apologetic and dissatisfied with the haulage company. We arranged for the delivery to be delivered the following day instead, another day booked off work and alas another day waiting in for a delivery that once again never arrived. As it was now a Saturday I did not even have an office to call as it was closed as out of hours. I waited until the Monday to call and express my dissatisfaction at this poor service which had already lost me 2 days wages. I was fobbed off and had to repeatedly phone to try and ascertain why my fully paid for product had still not been delivered. At this point I decided that the best option was to request a refund and cancel my order. This process I once again had to chase with several phone calls and then eventually received an email to say it had been done. At no point was there an apology for this truly dispicable service that cost me valuable time and money, I wish I could have continued with the order as I loved the product so much, but I had lost total faith in the company with their disorganisation and apathy in fulfilling my order. Due to my experience I will certainly not be recommending this company to friends and family the product is great, the customer service and delivery service however are truly appalling.