I would give a 0 if I could. Do not use!! Booked a car for Japan, paid $1600 upfront. It was all conformed. Then when we arrived in Japan they told us we couldn't hire the car as we didn't apply for and get an I international drivers liscense from our own country of residence. They never mentioned this would be a require.ent when we made the booking and paid full price. We were stuck in Japan with our young family with ko transport. I requested a refund and it took over 3 weeks to get a response to say no. Also no credit. Poor service and communication. They do not have your best interest at heart. Would not recommend!!!!