I booked a car rental in Istanbul through Economybookings.com, and their supplier was DMR Car Rental. I paid £143.80 plus 100 euros as a deposit since DMR did not accept any of my credit cards. From the second day of my rental, DMR Car Rental became unresponsive to my queries regarding toll charges. Initially, I didn't suspect anything was wrong.
A few days later, my car was towed by road parking enforcement. When I contacted the police and went to retrieve the car, I was informed that DMR Car Rental had gone bankrupt and closed their business. The car owner, who had leased the car to DMR, reclaimed the vehicle, and the police handed it over to him, leaving me stranded.
I raised a dispute with my bank and Economybookings.com, seeking a refund for DMR Car Rental's failure to fulfill their commitment. Economybookings.com refunded the £7.12 I paid to them but took no responsibility for DMR's actions. My bank requires proof that DMR Car Rental is out of business to proceed with the dispute, but Economybookings.com refused to provide any written confirmation, despite ceasing new bookings with DMR.
This experience has been extremely disappointing. I trusted Economybookings.com to support me if anything went wrong with their suppliers. Their lack of responsiveness and professionalism is unacceptable. I will never book with them again and advise others to be cautious, as they do not take responsibility for bookings made through their platform.
booking no: B46295586
5 months ago
Booking Group has a
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