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Grigory
Overall i got a car but it was huge issue with an insurance where i spent extra money for new insurance from car rental. I booked a car via economy bookings on Madeira with full coverage insurance as i do always because don't want even to think about any possible damages, theft or whatever. Story started when it i was at pick up desk of rental company where i was asked if i want insurance coverage. I was surprised of it but long story short. Economy bookings did fraudulent action and giving misleading information where they stating that car was booked with full insurance. In fact it was third party insurance with excess of up to 1700EUR that's what "Full coverage" for economy bookings and that's what i think misleading. Eventually i had to buy a real full coverage insurance from rental company. I tried to explain my case to economy bookings my case and that i want my money for insurance, that's the only answer i got "As you have taken our Full Coverage option, your excess is covered by this product in case of an insurable event up to a maximum amount of 1 700 EUR." and then they started ignoring me. Awful experience of the support, fraudulent car insurance policy of the company. Will never do it again and not suggesting because at the end the prices at the company which i rented were the same but the process much more transparent and honest.
5 months ago
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Booking Group has a 1.1 average rating from 132 reviews

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