I was trying to book a same-day rental car for myself and my sick mother to get from Chicago to Sioux Falls, SD. I took a call from the hospital while booking, and the website reset the return point back to Chicago after I hung up. The rest of the info stayed the same: price, vehicle type, dates, etc. It wasn't until after receiving the confirmation email that I realized the location had changed. Which was a problem, because the discount rental place they connected me to doesn't even allow drop-offs to the town I was going to. I called customer service five times before the pick-up time, and was dropped while on hold for four of those calls. Once I got an agent, I explained the situation and he said it was simply not possible to do a refund. I hadn't used the vehicle. The company is out nothing. Yet they still refused a refund. I sent a dispute into my credit card company, and I'm hoping for the best. For everyone else, don't risk it. The company is pure trash.