They don't even deserve 1 star. I would like a full refund as mentioned in Upon arrival in Auckland Airport on 25/07/2024, - I rang the number in the email voucher - 006499490944. The number was inactive. - I rang it again and got the same response - I rang 098020134 and was told to call - 006499490944. - I told them I have already called that number - They told me to call 80022776468 - that number was also inactive - I called 098020134 who told me to ring them again. - I went to another car company at the airport and asked them if they would call Auto Union because my phone was flat after trying to contact them. They rang the numbers I had and and both numbers were inactive. - They finally got through to the next number and told them I was waiting for them. - I walked to the waiting area for them. They arrived after approximately 1 hour. - When I arrived in their van at their office, they wanted me to pay insurance for the car. - I explained that I had already paid insurance when I booked online. - They insisted I choose an insurance option - I decided that I did not want to deal with them anymore. - it was extra difficult because I could not understand why I had to pay extra insurance. - I demanded a refund. He told me to contact the booking company. I WAS EXTREMELY FRUSTRATED WITH THE SERVICE AND THEREFORE i WOULD LIKE A FULL I contacted the company who gave me all the reasons why I will not receive a refund as setbout below. None of them address my complaint. 🤷‍♀️ Regrettably, as we were not notified of your inability to collect the car, we find ourselves unable to process a refund in this instance. We kindly ask you to review the terms and conditions outlined in your booking voucher: No-show The Company has the right to deny a refund in the event of a No-show that is considered as: 4.6.1.1.Failure to collect a car without prior cancellation,– no refund will be issued. 4.6.1.2.Failure to collect a car at the date and time provided in the Confirmation voucher. 4.6.1.3.Failure to bring all necessary documentation (voucher, driving license/s, passport etc) requested by the Supplier (information is provided in the rental conditions). 4.6.1.4.Failure to bring a credit card under the main driver’s name stated on the booking with enough available funds for the car’s security deposit being blocked upon arrival. 4.6.1.5.Renter being blacklisted on the Supplier’s system. 4.6.1.6.No refund will be applied for unused hours or days. 4.6.1.7.The Supplier has the right not to provide the service to any Renter who failed to collect a car at the reserved date and time with all mandatory documentation and a credit card in the main driver’s full name with enough available funds for the car’s security deposit reason or if the Renter comes for a car collection under the influence of alcohol or drugs.