I had an incredibly frustrating experience with Economy Booking (often the cheapest option on Kayak and other travel sites). They lure you in with low prices, but you end up with nothing in return. It's surprising that no regulatory authority has shut them down for their deceptive practices.
I booked a car rental through their site, only to be denied the vehicle at the rental location due to an undisclosed residency restriction. The rental company, Routes, offered a different car at nearly $50 more per day, but not the one I originally booked. When I asked for a refund instead, Routes directed me back to Economy Booking, claiming they couldn’t help since the booking was made through them. It’s a classic bait and switch.
When I contacted Economy Booking for a refund, they dodged the issue and focused on the unnecessary "Full Coverage" insurance I purchased—another scam. This insurance only covers minimal damage despite its misleading name. When I questioned them, they rudely told me to read the fine print and hung up on me. I ended up with no car and a worthless insurance policy.
To make matters worse, Economy Booking has ignored my refund requests entirely. Their customer service is atrocious, and they clearly don’t care about their customers. After researching online, I found countless similar negative reviews from others who have been deceived.
I strongly urge anyone considering using Economy Booking to stay far away from this company. Their business practices are deceptive, their customer service is rude, and their "deals" are nothing but a scam. Save yourself the headache and book directly with a reputable car rental company. Economy Booking is not worth the risk.
3 months ago
Booking Group has a
1.1
average rating
from
132
reviews
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