Awful experience with Economybookings as well as Alamo. I won't rent anything from this third party company anymore. As a service provider, at least be more clear and try to help your clients when there are stranded in an international airport. Knowing the "new rules in Italy" in certain car renal companies for having international driving licence is essential for clients. I travelled a lot and in fact had a trip to Italy 6 months ago with Canadian driving licence and rented a car with no problem. This time I was surprised to find out about international licence requirement. I understand It was written somewhere on your terms/ conditions documents but honestly who would read the entire 8 pages before completing the booking. This kind of information is critical for customers and if you care about your clients you should put this on a bold font on front page of car booking. Your customer service is terrible. I called from Rome report to ask for help or at least a credit. However, I got a response that they cannot do anything with this issue. I already paid for the car rental that I won't be able to use at all and basically I should deal with this on my own. Economybookings got its prepaid payment with full care coverage from the client (myself). so why bother to deal with customer problem.