Criminal organization masquerading as an Australian business, however it is located and operating from Latvia. Claims to offer full refunds yet withhold full refund for cancellation made eight months in advance of car hire commencement. They withhold part of the payment ($23) fraudulently claiming it was "a last minute cancellation" just enough for most people not to bother taking it up with their bank. The company call center and company is located in Riga Latvia. So our Australian consumer laws do not have authority to assist. The bank needed to assist to obtain full refund. Done for the principal of the matter. Avoid these operators! Worst of all, if you read the fine print of the fully warranty car policy it states the car hire driver will need to liaise and sort out repairs and claim should an accident occur. Outrageous! What is the point of paying for top cover to have nil excess and stress free car hire, when you have to lodge the car claim etc.