caution! Do not book through Economy Booking!
We fell into a trap twice with them - the first time, our driver's license was stolen at the airport, and they refused to help us change the order to another driver who had all the details or show flexibility or even make a refund... we couldn't reach them by any means except by phone (and then we were have to pay for an international SIM). In the end we had to cancel the order and rent a new car at the counter for double the price.
In the second order, we paid in advance for full insurance through the website, and when we got to the counter it became clear that the insurance had not been entered into the rental company's system at all, even though the rental company clerk tried as much as she could to help.
We didn't have insurance, and we are stuck with an additional payment or unnecessary risk.
In short, a terrible experience - inflexibility, poor communication, and bad service.
2 months ago
Booking Group has a
1.1
average rating
from
132
reviews
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