I booked a rental through EconomyBooking and selected their "Cancel Last Minute" package, which I believed allowed me to cancel up to 1 hour before pickup and receive a full refund. However, upon canceling, I was only offered a credit, not a refund to my original payment method. This was hidden deep in the terms, and the website’s language is extremely misleading. To make matters worse, I contacted customer service to resolve the issue and requested a refund, but after over a week, I still haven’t received any response. The entire experience has been frustrating, and I feel deceived by their unclear policies and lack of communication. I would not recommend booking with them unless you want to deal with misleading information and unresponsive customer service.