Avoid at all costs!
We rented a car through this website and ended up with a terrible rental provider: long wait for the shuttle (more than 30 minutes), and beware, the rental car shop’s schedule is incorrect. The car was in poor condition (cracked windshield, broken driver’s side mirror), it was not the same car as reserved (SUV instead of a small car), and it was different from what we had booked. We were forced to pay an undisclosed insurance fee ($30.40 per day), and the staff was extremely rude.
After filing a complaint with Economy Bookings, providing ample evidence, including the fact that we had already purchased insurance and were charged a second, very expensive one, we received no assistance.
This is an experience to avoid! The whole experience was just horrible!!
Choose Hertz or Sixt instead, they are much more professional and respect the contracts and insurance already paid for.
2 months ago
Booking Group has a
1.1
average rating
from
132
reviews
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