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Anonymous
If you value your time and do not want to put up with a bunch of inconveniences, DO NOT RENT FROM PRICELESS. This was one of those deals, where you book on a travel site (like Bookings, Expedia, etc.) but they don't reveal the rental company's name until after you've booked your car. I mean way after you've booked your car. I decided to go along with Priceless since the price was decent and I had no prior experience with them. Upon arrival at LAX, you have to take a shuttle that will take to to a parking lot just outside of the LAX area, where you have to get on another shuttle to be taken to the rental location, which is a dirty hole-in-the-wall. Then you have to fill out yet another form about your existing insurance, but they will still ask you to see your actual insurance policy. So, even though I was the 3rd person in line with 2 windows being attended, it took me a good hour to drive off after arriving there. Then they tell you to take pictures of the car and the odometer and the gas level and email it to them. What?!!! The biggest issue was their hours of operation. My flight was at 6am on a Saturday. They do not open until 9am on Saturday. If you want to drop off the car while they are closed, YOU HAVE TO PAY AN EXTRA $45!!! Seriously! Why? Annnd, since there would be no shuttles at that time, I'd have to get a taxi or an Uber to go to the airport. So, my option was to drop it off on Friday, which meant having to drive down, get a ride back to where I was staying (about 20 miles away), then get an Uber back to the airport the next day! THIS IS TOTALLY UNACCEPTABLE. Advice to owners: Good customer experience is what helps grow businesses. How you're running your business needs a LOT of improvement.
1 month ago
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Booking Group has a 1.1 average rating from 132 reviews

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