B82339149 - Booking Team , I was denied booking by Routes Car rental with the reason that they don't rent to local and want return ticket. Firstly i am not local as I am visiting US for a project (more than a year). Even after booking return ticket for the same date (car return date), i was denied and I was told that I didn’t have the ticket in first place. When I reserved on your website , rental company was not mentioned and Economy booking picked it up for me upon payment. As per policy, only routes.ca require return ticket but i was unaware if Routes will be my rental company. If Economy Booking was aware of this they Return ticket details should have been made mandatory on your website or booking confirmation. Moreover, your confirmation email says NO SHOW if • Failure to bring all necessary documentation (voucher, driving license/s, passport etc) requested by the Supplier (information is provided in the rental conditions). No one will understand that ETC is return tickets for already selected Rental company by Economy bookings. Upon request of changing rental company was also not entertained by Economy bookings. Now Economy booking hold my money approx. CAD 400 for services i never received. Neither i received any refund nor rental car through your company. My request is to refund my hard earned money or let discuss this matter with Ombudsman.