My experience with your company has been nothing short of appalling. On March 3, 2025, I made a reservation for a vehicle rental through your service, scheduled for pickup on March 20, 2025, in Puerto Rico. Upon arrival at the Route Car Rental location, I encountered absolute chaos—more than 30 frustrated customers had already been waiting for over three and a half hours due to a complete lack of available vehicles. The scene was disorganized and tense, with no clear communication or accountability from the staff. The employee at the counter simply informed me that they had no cars available and no estimate for when any would become available. The environment was hostile and deeply uncomfortable, and it was evident the company had drastically overbooked beyond their capacity to deliver. This was, without a doubt, the worst customer experience I have ever had. Forced to find an alternative solution, I had to pay for an Uber to reach my destination. The following day, I contacted Economy Booking to report the situation. Despite providing a full explanation and submitting the cancellation document from the car rental agency, I was told my case would be reviewed. Since March 21st, I have been waiting for a resolution—only to be informed today that my claim was denied. Let me be clear: I had no control over the situation. I arrived on time, fulfilled my end of the agreement, and was met with disarray and a complete failure to provide the service that was promised. For my claim to be dismissed without proper acknowledgment of the circumstances is both insulting and unacceptable. This entire experience has been deeply frustrating, embarrassing, and frankly, feels like a scam. I demand immediate reconsideration of my case and escalation to a supervisor or senior representative who can take appropriate action. I expect a prompt response and a fair resolution.