One star is already one too many!!! I booked a car on 1 March and cancelled the same day. I immediately received a confirmation email promising a full refund within 5-21 days. It is now 125 days and more than 12 emails later. Economy are now claiming no-repayment due to Covid-19. My claim and their agreement was before the WHO declared a pandemic on 11 March and unrelated. Shameful. I shall not give up however. I am instigating legal proceedings and intend to publish concerns on as many sites as possible. intend to pursue them by all means possible... I suggest all the hundreds of others who have had similar bad treatment do the same.