Just the worst experience ever and far from competitive on price! They failed to set up my direct debit for 12 months despite me repeatedly submitting the information and having it confirmed, then when i came to cancel, they miraculously found a back log of readings i'd found and wanted to charge me £1200 for the pleasure. This issue has been going on now for 8 months and i've only been offered a £30 statutory compensation and a measly £70 off the bill. It's now been 8 weeks since they 'escalated' the issue, with now given timeframes for turn around, but they are failing to respond to even the most basic of emails, continually breaking promises or making false claims, and just generally not being able to find their arse from their elbow. Awful, awful company who i would be surprised still exist in a few years.