Due to their awful estimations, reliably uncommunicative customer service, and disorganisation, we had to move on. There was also the issue of billing... why do they have smart readers? Why do they allow for manual meter reads? They merely estimate throughout the year only to slam unsuspecting customers with heavy bills later on. Unless you want a system based purely on automated and erroneous service... stay away from Ecotricity. I cannot stress this enough. Their utter reliance on algorithms and terrible follow-ups is un-needed stress during these COVID times.