I wasn't informed at the start of my tenancy at my previous address as the landlord conveniently forgot to tell me and got a big electricity bill from ecotricity 10 months later, after getting assistance to pay the bill they called a month after to ask why I hadn't paid my bill. I told them that if they had sent a bill I would have sorted it out but waited until another month had passed before giving me a bill for 2 months via email advising me on setting up on direct debit or setting up an online account with them, I don't have direct debits or online accounts as I am on esa universal credit and don't receive much money. I have explained this to them, they act all sympathetic and then do the complete opposite, my latest problem with them now since I left the property is a last bill to pay off and my account supposedly closed. I spoke to a customer support Assistant about my bill and recognition of the closure of my account with them, she seemed happy to send me the last bill via email with a barcode attached so that I could pay it gradually till the bill was paid and also included confirmation that my account was now closed, only to find an email from a debt collection company asking me to call them about my electric bill. I called them to find out why they were contacting me, they said ecotricity had paid £17 costs to retrieve the electric bill payment owing, I explained to them that I had an email from the customer support Assistant confirmation, they asked me to send them the email and put a hold on my account for 14 days whilst they get back intouch with their clients about the matter. I got another email from the collection agency to inform me that they have no acknowledgment of that agreement of paying my bill and as the payment has not been received my account is not closed, basically calling me a liar so if anyone knows anyone that can help me resolve this problem I would be happy to hear any suggestions, they are an absolute nightmare