Worst energy provider I have ever been with.
They set my MPAN number up to the wrong address so for 3 years my supply was changing every 3 months, constantly having to phone and get it sorted out. It took them 3 years to rectify the mistake they had made. At one point I have 3 suppliers saying they supplied me all at the same time and I owed all of them for the period. Ecotricity only then took action in sorting it out because I reported them to the ombudsman in which I was compensated. But during the case was open with the ombudsman I would call ecotricty to sort my account out and they would refuse to speak to me because I had opened a case. Therefore again in limbo for a further 3 months until the case was closed. Unprofessional and have no consideration for the stress they cause their customers, worst suppliers ever.
3 years ago
Ecotricity has a
1.2
average rating
from
177
reviews
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