DALE VINCE - WHAT ON EARTH ARE YOU DOING??? Watch out, customers:🔥Here is an Energy Company who have NOT been able to replace a broken-down Electrical Meter in OVER 12 MONTHS!! They continue to charge me estimated amounts which are about double my actual usage this year (with one less person in the household). I cannot prove this but have repeatedly now explained it.. as the Meter is still out of order! 👎 The VERY FIRST appointment for an Engineer I was offered was for June 2021: NINE MONTHS after I reported the fault by telephone (October 2020). 🔥This company has since, stood me up, after a 5 hour wait and preparation on my part - by an Engineer who was NEVER given the correct replacement part for my unit. 🔥I have always replied extremely promptly and fully with all information - including a pic of my meter. 👎Additionally, I have been chasing multiple staff up continuously since November 2020, and no one was even slightly perturbed about the huge time lags, until I sent a VERY annoyed email in after the no-show (the day of which, I was assured that he was on his way). 🔥Since then, with all the extra motivation that can be mustered - I have only NOW received an re-appointment (apparently brought forward especially for me) for October 11th 2021: OVER A YEAR AFTER THE BREAK-DOWN. 👎👎👎In addition to NOT re-calculating and reducing Direct Debit amounts this year, Ecotricity also currently refuse to return the extra credit held on my account: which I believe as my money, is MY right to access 🔥👎👎👎 PLEASE CONSIDER ALSO: NOT A SINGLE MANAGER, MEMBER OF THE BILLING TEAM, OR COMPLAINTS DEPARTMENT (whom I have been Including in correspondence for well over month) has come forward to either apologise to me, explain the situation, offer any recompense OR to even just have a decent and direct conversation with me. 🔥ECOTRICITY have just kept pushing one member of ground staff forward - who essentially has no major say in the infrastructure, or billing. 👎I have basically had ENOUGH by now: I am so appalled and let down by the lack of structure in their team: this energy company obviously having NOTHING in place to ensure an efficient turn-around on a faulty Meter. 🔥Ecotricity and their extended team have been extremely disorganised and inefficient on the whole (who books and Engineer in without giving him the correct part?). 🌟 I joined this company on a recommendation from a Marine Conservation Organisation whom they support. I moved on after many years with Good Energy, who had let me down with over 2-week laspes before responding to emails (if they ever answered at all). I thought that things could not get much worse. 🔥I sure was wrong. 👎When I first reported my faulty Electrical Meter (due to which I could not give a fresh reading) in October 2020, I had already been with Ecotricity for over two years: 👎OVER A MONTH passed before I heard anything further... and my first emails on this did not recieve a response for over 2 weeks at a time... I should have known te fiasco which was promised, then. The shape of things to come? Is there a decent renewable Energy company out there, for London ??? 🔥🔥🔥