Beyond bad! The customer service may as well not exist. Left me and my children without power all day and night and I very much doubt they’ll even attempt to solve it tomorrow. Takes literally hours to get through just to get the wrong information and no solution. Today has been the most stressful day I can remember and it’s 100% down to Ecotricity and their unhelpful staff. Was on the phone for well over an hour several times today just trying to get through. On several attempts the line randomly got switch to an automated meatier reading service which I did not press for so I then had to start all over again. Then when I did get through I was given the wrong information and sent on a wild goose chase to all the pay points shops in my area and beyond. Then onto an afternoon of trying to get through to Ecotricity again that took hours and eventually led to them booking an emergency appointment from an engineer that immediately got cancelled via voicemail when we hung up. I’m now being told they will come out at some point tomorrow. I’m not holding my breath. You might pay more with another company but at least they have the infrastructure to answer calls and deal with them. Just avoid them at all cost.