In the year we’ve been with Ecotricity, there’s been so many problems. We registered our new address with them when we moved in, and turned out it was never done properly, so after a while they stopped sending us a monthly bill, despite us sending a meter reading each month, they then sent us a ridiculously high bill for the whole period of time they had missed. This was all because they’re estimate was different than the meter reading we entered. The customer service whilst trying to sort this was dreadful. We sent countless emails that they just denied ever receiving, and so never replied. We spent hours on the phone just for them to never respond or if they did, they would say the necessary team for me to speak to was already gone home for the day. They said our problem has been « flagged as high priority » and then we didn’t hear back about it for weeks. We were promised return phone calls and heard nothing. Then once the problem was finally solved, when they upgraded their system last week, they sent us another ridiculously high bill, even though we are up to date on everything. Now trying to contact them again is a nightmare. I can’t email them because as we have seen before they don’t reply, so all I can do is call and there is no response. Absolutely appalling customer service and billing services.