green but terrible customer service I changed to Ecotricity because of their great green credentials. I wish I hadn't it has turned out to be a distressing and stressful experience. My bills are completely unrealistic and they will not investigate - or if they are they are not communicating with me They have not addressed my concerns or even replied to complaints or questions by email. They do not answer the phone- more than 2 hour wait each time- if they answer at all. They promise to call back but never do. It is therefore impossible to engage in a discussion or query about the energy usage of the house There is nowhere on the site to initiate a chat to get the relevant information. Such a shame- a really green energy company, which we should all be striving to use. BUT absolutely atrocious customer service.