Not worthy of 1 star. I live alone, in a small 1 bedroom apartment. Ecotricity are estimating my usage per month at £500!!!!!! Apparently I am using this much energy per month. It is not possible. They confirmed on the phone that it must be a case of my metre being hooked up to mulitple apartments (it happened before in the same apartment building) They sent someone out to view my metre, I used my holiday accrual to take this time off. NO ONE TURNED UP. Since then, I have emailed 18 times, called 26 times, and everytime I speak to someone they tell me they arent trained on the system to be able to help me with anything. WTF! I'm trying to resolve this, its stressing me out so bad. The lack of response is disgusting and disgraceful - and they want MY MONEY!???!!!!!!!!