Very expensive electricity with poor customer service.
Have been with this company for 3 months now and every moth the bills are getting bigger and bigger. I am paying loads of money for 4 hrs a day of electricity (work every day until 8pm) for a single person in a studio flat!!
I was given a display for my flat that would show me day by day my approximate bill and how much electricity I’m consuming. This month the estimated amount for my bill was £31 and I ended up with a final bill of £60!!!!! Called the company to ask them for an explanation and they told me that the in house display it’s not accurate. So please can somebody explain me why would you provide users with a useless meter!!!!! I believe that to be a scam!!!
Customer service advisor had no answer for me, and just told me that yes the company has expensive prices and that if I can’t afford it should think of moving to a different one! That’s when I realised the company was a joke! I would definitely end my contract if it wasn’t for my landlord. Unfortunately I have to stick to Ecotricity but will write reviews to advise people not to choose this company!!
5 years ago
Ecotricity has a
1.2
average rating
from
176
reviews
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