as most companies, when things are OK, it is a smooth sail, but as soon as issues arise, it turns out it's been a nightmare. I live in a house share where one person left. She asked to get someone else who was already named kb the bill to become the main account Holder. They shut down the account and creates a new one. They still charged the previous person up to two months after, they didn't ask the new person if they wanted to take ownership of the account and by shutting down the account, despite that person being named on the previous one, ecotricity locked us out of being able to check previous bills. I wanted to become responsible for the account and I wasnt allowed until the current person volunteered me, then I had to call back and confirm things. Never ever had to do that before! I placed a complaint with the company for the previous opening/closing of the account and same guy who took the complaint down (not a manager), responded that they closed the complaint with exactly the same words they have me before I made the complaint. And to Top it all off, they sent the full details of the complaint to the email of the previous account owner! Not me!!! A proper joke of a company. Don't bother with them.