Poorest customer service. waited ages to get someone on the phone who turns out to be ignorant. They are expensive than other providers. I don't see why people even go to them. Brainless people choose them for sure. Having above review on trustpilot MR/MRS. IMOGEN from ecotricity try to flag my review hence below was my reply to them. Imogen, I have moved on so your worthless efforts to show empathy towards customer has just gone down the drain. You guys had been given many chances to improve but you didn't hence I've given my business to your competitor and forced friends and family to do the same which means its a chain reaction of loosing customer for you guys. Hope you get paid in future too when down the hill your business is. Good Bye.