Disgusted with this company, Joined because of a offer of £50 lush vouchers and the factit was "Green" energy, well never got the vouchers and we use a token meter and I have gone from using £20 each week to £27!! I literally put the £20 electric in and rather than give me the full £20 credit it drops down to £13!!! And don't even think of usuing the emergency which is only an allowance of £5, Its inexplicabe how they are taking so much. This week I had used £2.17 of the emergency ( despite putting on £30 last week) I just purchased £25 on the card put it in expecting it to drop down to £22 instead it drops down to £18!!! Its a complete rip off, do NOT switch or TRUST.