My experience with Ecotricity has been unbearable. When moving into my new flat, I joined Ecotricity as they sent multiple joining letters and it seemed like a great idea to support green energy. I set up a direct debit and agreed to a price that was a little higher than expected but I was happy to pay this for green energy. For months I received statements saying I was in credit on my account (several times i received multiple inconsistent statements for the same month) and believed I was overpaying. Then out of the blue received another statement saying I was hugely in in debt and my estimated annual cost was over £1000. Bearing in mind I live in a flat by myself, I could not believe this was the case. Upon review of calculations, i realised it was simply because their rates and daily fees are beyond expensive. I instantly wanted to change providers which also proved difficult. Having been directed to their 'more efficient' online account, i have never once been able to input meter readings as the site is constantly under maintenance. The app just redirects you to the online web page so you end up going in circles. Tried emailing them and never got a response. The only method of contact that has worked is to call them where you are put on hold for an age. I have been in positions where i've tried for the whole morning and still not got through. Needles to say, it's not easy. Having assumed they were more expensive due to being eco friendly, i decided to compare quotes and realised there are other green energy providers for half the rates these charge, so i'm not sure what the excuse is there? The only positive I can say is the staff have been helpful when i've actually got through but that is it. I would not recommend them to anyone, they are ridiculously expensive and there are other green energy providers out there who provided the same service, for cheaper, with apps and websites that work.