Utter incompetence I have not been in a flat I rented for nearly 3 months I then received a £500 bill. Not even the fridge was turned on in the flat. Total confusion over the meter reading I even sent a picture of the meter showing £14.45 the bill I received is over £450 more. I was assured by 2 seperate staff members there appears to be a meter issue as even now nobody is living there at midnight the meter is sending a 6000kwh . I have also had 2 collection agents phone from ecotricity that do not read notes and are unaware of what is going and have to be told to check notes on system. Avoid this company at all costs