This exchange prioritizes security with robust measures to safeguard users' funds and personal information. It employs industry-leading security protocols, including two-factor authentication (2FA) for account access and withdrawal confirmation. Additionally, the majority of funds are stored in cold wallets, offline and disconnected from the internet, to mitigate the risk of hacking. Regular security audits are conducted to identify and address any vulnerabilities promptly. Moreover, the exchange provides insurance coverage against potential losses due to security breaches, adding an extra layer of protection for users' assets. The support service provided by this exchange is exceptional, characterized by its responsiveness and effectiveness in addressing users' inquiries and concerns. Users have access to a variety of support channels, including live chat, email ticketing system, and a comprehensive knowledge base. The support team is available 24/7 to assist users with account-related issues, technical difficulties, and general inquiries. Response times are consistently quick, with most queries resolved within a matter of hours. Additionally, the support staff are knowledgeable and professional, providing clear and helpful guidance to users regardless of their level of expertise. Overall, the exchange's commitment to providing top-notch support enhances users' confidence and satisfaction with the platform.