Very poor customer service
I enquired about a car online and was told that car is £11.2k which I was happy with. Salesman and manager said that it is a really good price and wanted me to pay a deposit to secure the vehicle. Of course I paid the deposit. The vehicle was not ready at the time as was still being prepared. After 4-5 days I called multiple times to get an update if the vehicle is ready and was promised a call back multiple times but was being simply ignored. After a 3rd call to chase it up with a manager finally someone was willing to talk to me and let me know that vehicle is ready and scheduled a date to pick up a vehicle. I took a day off work, bought train tickets and planned everything. Salesman then called me 2 days later that they the price on the advert is incorrect and the new price is £12.8k which is over £1500 more. I wasn't happy with the new price and thought that's just not fair to treat a customer like that. I complained but also I offered to meet halfway at £12k - so they would still make a little bit of money and they would have a happy customer which I thought it's fair. Manager refused my offer and wasn't willing to come down on the price at all (not even £100) which is ridiculous based on the circumstances.
Don't recommend...
5 months ago
Eddie Wright has a
1.5
average rating
from
15
reviews
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