My husband and I bought two cars from Eddie Wright on 18th October. Mark was our salesman, and he was great. He asked us to write a trust pilot review before we had even received the keys (he wanted us to write it there and then) but based on the service we had, we were happy to. 2 weeks later the wet belt on one car went (my car), I understand this is not Eddie Wrights problem as it was working when I drove away, so I was really appreciative when they offered to collect the car (from Newcastle), drop of a curtesy car and repair my car. They collected my car on the Tuesday, the following Tuesday I called for an update, I was told someone would return my call, but they didn’t. I called again on the Wednesday evening and was informed they were waiting on a part, but the part was on its way. The following Tuesday I called again and was informed the car was fixed (although they didn’t tell what work had been done) and they would drop it off on the Thursday after a couple of days of testing. When the car came back it was filthy. The outside was covered in mud, I overlooked this as it had been raining over the past couple of weeks and it would have been sat outside. All the screen wash in the car was gone, I put this down to the fact it must have been low when they collected it and I hadn’t realised. No one had even sat in the back of my car before it got collected but when I opened the door to put some bags down, the back seats were covered in crisps and there was mud on the seats (I assume from a baby seat as the isofix zips were open). After this I logged into my app to learn the car had been driven over 185 miles from the Thursday (when it was apparently awaiting parts until the Tuesday I called to find out it was ready). Every trip is logged, this employee was going to retail parks, fish and chip restaurants, friends (I assume) houses. I called Eddie Wright to query this as I was never asked permission for my car to be driven. I asked my brother who is a director at a Porshe dealership if this was normal, he explained cars do need a road test after work has been carried out, however, this is always done with the owner’s permission and if extended testing is needed, they should have contacted me. He said 185 miles was ‘insane’. When I called Eddie Wright I was advised by Sharon my car should only have been driven to and from the garage and she would look into it and get back to me. That was Friday, I then chased Sunday and was told no one was available that could help me. I e-mailed Jonathan on Sunday night querying the trips (with screenshots) and the state of the car but didn’t get a response. I tried calling again yesterday (Monday) and again, no one is available. The lack of communication when there is an issue is terrible (as per all 1-star reviews), this could have been avoided if someone has bothered to call me back. Very disappointing!