In June, I purchased a vehicle from Eddie Wright. Prior to finalising the sale, I explicitly pointed out existing damage to the bumper, parking sensor, and grill, as well as an illuminated airbag warning light. I received assurances that these issues would be rectified. Furthermore, I was told the airbag light was due to a faulty rear middle seatbelt, and any implication of prior collision damage was denied. The invoice provided upon collection indicated a track rod end replacement. Immediately after taking possession of the vehicle, a persistent creaking noise emerged from the steering. Upon returning the vehicle, I was informed the steering rack was faulty. Despite this critical fault, I was instructed to continue driving the vehicle while a replacement part was sourced. After a delay of SEVEN weeks, and numerous follow-up attempts, the vehicle was finally returned for repairs. At this time, I also requested an inspection of a squeaking clutch. Subsequently, I discovered that the steering rack replacement was performed under the warranty sold to me by Eddie Wright. So I was sold a faulty car, and a warranty that was then used to fix the already faulty car. I intend to report this fraudulent activity to the RAC. Following the repairs, the squeaking persisted. Upon expressing concerns about the vehicle's safety, particularly regarding my family's well-being, Jon-Paul, the service manager, provided written confirmation that the vehicle was safe and fit for purpose. However, the vehicle continued to exhibit significant issues, including persistent steering creaking, tracking misalignment, and the reappearance of the airbag warning light. Due to the complete loss of confidence in Eddie Wright's service, I sought an independent inspection from Lincs Auto Solutions. This inspection revealed the following critical faults: Steering Rack: Improper installation, indicating negligence. Track Rod Ends: Incorrectly fitted, rusted, and seized, demonstrating that the purported replacement in June did not occur. These were also the wrong parts. Steering Alignment: Due to the improperly braced steering rack, the steering wheel is at a 90-degree angle for straight-line driving. Bodywork: Evidence of misalignment and damage, suggesting a prior collision, contradicting the assurances provided at the point of sale. Airbag System: A diagnosed system fault, indicating the potential for unintended airbag deployment, posing a severe safety risk. These findings demonstrate a pattern of negligence, misrepresentation, and potentially fraudulent activity. The vehicle was sold in a dangerous and defective state, and subsequent repairs were performed inadequately, or not at all. Given the severity of these issues and the complete breakdown of trust, I formally requested a buyback from Eddie Wright. This request has been met with further delays and broken promises. Consequently, I now feel I have no option but to escalate this matter to the finance company to pursue a resolution. I have photographic evidence of the damage, and the written report from Lincs Auto Solutions. I will also be seeking legal advice.