I visited their Croydon Branch today 4 September 2020 to purchase some cable. I purchased 2 drums 100 meter each of Armoured cable. Each drum was over 32 kilos. I am an old man with back and beck issue. These drums were brought to the counter and I was pointed towards these. I was struggling big time to move these from the shop towards my car, sales assistant was watching but offered no help. I managed to bring these to my car and struggled to lift these to put these in my car. Again no help offered. Very very poor customer service. I was served by Shanes according to the receipt. Since then I have been suffering from back and neck pain. I have been in retail for a long time. My staff and I will go an extra mile to help our customers but I think Edmundson staff do not believe in helping their customers. Very disappointed. Will never use this branch again and tell others also not to go there. Company Head office needs to take action and improve their customer service in this competitive market.